Can You Evaluate Care Facilities?
Are you caring for a spouse, parent or other loved one who may need to transfer to a long-term care facility soon? Do you know the options available in your community? Do you know what to expect during a facility stay?
Whether you are considering just one long-term care facility, or are trying to choose from among several facilities, your decision should be an informed one. This means understanding what level of care is needed in your particular situation and making sure the facility you are considering is a good fit.
You might start by using the Nursing Home Compare tool on the Medicare.gov website. A geriatric/aging life care manager, hospital discharge planner or social worker can also help with the decision. But nothing takes the place of an in-person visit. Taking the time to visit, observe, and ask questions not only lets you make the best selection, but also prepares you and your family to take full advantage of everything the care facility you select has to offer.
Level of Care
The level or levels of care a facility offers is the first thing to ask about. A person about to be discharged from a hospital and admitted to a nursing facility for a short period of recovery before returning home has one set of medical, therapy, and social needs. A frail or chronically ill person who requires ongoing, around-the-clock nursing and personal care has another set of needs. Someone with severe dementia has yet another. Ask whether the facility you’re looking into offers the level of care appropriate for the situation of you or your loved one.
Paying for Care
Another thing to check on is cost and who will pay. The rates facilities charge their residents vary, and it may be important for you to know which services are covered in a basic daily or monthly rate, and which ones have to be paid for as extras.
Not all facilities participate in Medicare and Medicaid. So, if one of these programs covers you or the person you are helping, it is important to verify that the facility you have in mind is certified to receive that type of payment.
Similarly, a growing number of managed care plans, like HMOs, have payment contracts with particular long-term care facilities. It is worth asking about this, as well. If you have long-term care insurance, check your policy’s payment provisions to see what is covered.
Things to Watch For
Visiting a facility you are considering is always a good idea. While you’re there, these are some of the important things to look for:
Residents
Do the residents appear comfortable and well cared for? Are they appropriately dressed and well groomed?
Staff
Do the facility’s employees seem knowledgeable and well organized in the tasks they are performing? Are they courteous and attentive to the residents (for example, knowing and using a resident’s name, and knocking before entering a resident’s room)? Are they wearing name tags? Are they groomed appropriately? Do they seem happy and engaged in what they are doing?
Resident Rooms
Are the residents’ rooms clean and comfortable? Do lighting, ventilation, and space seem adequate? Are the bathrooms equipped with non-skid surfaces and grab bars? If rooms are shared by two or more people, is privacy respected as much as possible?
Meals
What is the dining room like as a meal is being served? Do things seem calm and organized? Is the food appealing? Is it served hot?
Social Activities
Does the facility offer a variety of activities and outings? Does it keep residents informed and personally active as much as possible? Are calendars, posters, and photographs displayed?
Building and Grounds
Is the facility well maintained? Are there walkways or a courtyard for outdoor visits in good weather? Do stairways and hallways have safety rails?
More Questions to Ask
Many important characteristics of a facility are not immediately apparent. Don’t be reluctant about asking more questions. For example:
Choice of Doctor
Does your regular doctor see patients at this facility? If not, which doctors do?
Admission Agreement
What sort of written contract does the facility use? Ask to see a copy.
Family Involvement
Find out about visits, availability of support groups, and participation in care conferences and care planning.
Survey Results
All long-term care facilities are regularly inspected (“surveyed”) as part of their license renewal or in conjunction with their certification as a participant in Medicare or Medicaid. The facility’s most recent survey results are always available for you to see. Were there any major problems?
Facility Policies and Procedures
What does the facility ask of each resident—its “rules and regulations”? What is the policy on smoking? On noise? On protection of resident belongings?
Long-Term Care Selection Checklist
Here is a checklist you can use as you consider the merits of a particular facility:
- Services and capabilities match needs
- Participates in Medicare and/or Medicaid
- Rates are competitive
- Residents appear to be well cared for
- Staff appears to be knowledgeable and dedicated
- Residents’ rooms are comfortable
- Residents’ rooms have adequate light and ventilation
- Activities programs are interesting and varied
- Meals are appetizing and served in a comfortable setting
- Building and grounds are well maintained and functional
- Admission agreement is reasonable and easy to understand
- Family involvement is encouraged and supported
- Recent survey results show no major problems
- Facility policies and procedures protect quality of life
- Facility policies and procedures protect privacy
